# How AI answer engines name Freshdesk

> Across 1,751 answers ChatGPT, Claude, Gemini, Perplexity and Google's AI surfaces gave to buyer questions about Enterprise Software between May 10, 2026 and October 24, 2026, Freshdesk was named in 8 (0.5%).

Last 28 days: named in 7 of 670 answers in its home categories (1.0%), up 1.0 points from the 28 days before.

- URL: https://paralabs.ai/brands/freshdesk
- Data through: October 24, 2026
- Domain profile: [freshdesk.com](https://machinerelations.ai/index/domains/freshdesk.com)

## By engine

Answers each engine gave to buyer questions about Enterprise Software, and how many of them named Freshdesk.

| Engine | Named | Answers | Rate |
| --- | ---: | ---: | ---: |
| ChatGPT | 2 | 395 | 0.5% |
| Claude | 3 | 400 | 0.8% |
| Gemini | 2 | 399 | 0.5% |
| Perplexity | 1 | 399 | 0.3% |
| Google AI Mode | 0 | 117 | 0.0% |
| Google AI Overviews | 0 | 41 | 0.0% |

## By question type

The same answers, split by the shape of the buyer question.

| Question type | Named | Answers | Rate |
| --- | ---: | ---: | ---: |
| Best-of | 5 | 208 | 2.4% |
| Ranked list | 1 | 218 | 0.5% |
| Head-to-head | 1 | 215 | 0.5% |
| Is it worth it | 0 | 212 | 0.0% |
| How to choose | 0 | 207 | 0.0% |
| Problem first | 1 | 213 | 0.5% |
| News | 0 | 478 | 0.0% |

## Week by week

Freshdesk was named in at least one answer in 5 of the 18 weeks on record; the latest was the week of October 19, 2026.

Each week's answers to buyer questions about Enterprise Software, Monday to Sunday, newest first, and how many of them named Freshdesk. The questions asked can differ from one week to the next.

| Week of | Named | Answers | Rate |
| --- | ---: | ---: | ---: |
| October 19, 2026 (through October 24, 2026) | 1 | 177 | 0.6% |
| October 12, 2026 | 2 | 179 | 1.1% |
| October 5, 2026 | 2 | 179 | 1.1% |
| September 28, 2026 | 2 | 167 | 1.2% |
| September 7, 2026 | 0 | 8 | 0.0% |
| August 31, 2026 | 0 | 136 | 0.0% |
| August 24, 2026 | 0 | 136 | 0.0% |
| August 17, 2026 | 1 | 152 | 0.7% |
| August 10, 2026 | 0 | 139 | 0.0% |
| June 29, 2026 | 0 | 36 | 0.0% |
| June 22, 2026 | 0 | 41 | 0.0% |
| June 15, 2026 | 0 | 54 | 0.0% |
| June 8, 2026 | 0 | 44 | 0.0% |
| June 1, 2026 | 0 | 30 | 0.0% |
| May 25, 2026 | 0 | 111 | 0.0% |
| May 18, 2026 | 0 | 111 | 0.0% |
| May 11, 2026 | 0 | 48 | 0.0% |
| May 4, 2026 (from May 10, 2026) | 0 | 3 | 0.0% |

## Named first

When an answer named Freshdesk alongside another brand in this record, it was named first in 4 of 13 (30.8%).

## Named alongside

- [Zendesk](https://paralabs.ai/brands/zendesk): named together in 12 answers
- [Salesforce](https://paralabs.ai/brands/salesforce): named together in 7 answers
- [HubSpot](https://paralabs.ai/brands/hubspot): named together in 5 answers
- [Databricks](https://paralabs.ai/brands/databricks): named together in 3 answers
- [Stripe](https://paralabs.ai/brands/stripe): named together in 3 answers
- [Agility PR Solutions](https://paralabs.ai/brands/agility-pr-solutions): named together in 2 answers
- [Axios HQ](https://paralabs.ai/brands/axios-hq): named together in 2 answers
- [Chargebee](https://paralabs.ai/brands/chargebee): named together in 2 answers

## Sources the engines cited when they named Freshdesk

Domains cited in answers that named Freshdesk, by the number of those answers that cited them.

| Domain | Answers |
| --- | ---: |
| [g2.com](https://machinerelations.ai/index/domains/g2.com) | 4 |
| [zendesk.com](https://machinerelations.ai/index/domains/zendesk.com) | 4 |
| [alloysoftware.com](https://machinerelations.ai/index/domains/alloysoftware.com) | 3 |
| [agilitypr.com](https://machinerelations.ai/index/domains/agilitypr.com) | 2 |
| [axioshq.com](https://machinerelations.ai/index/domains/axioshq.com) | 2 |
| [gartner.com](https://machinerelations.ai/index/domains/gartner.com) | 2 |
| [invgate.com](https://machinerelations.ai/index/domains/invgate.com) | 2 |
| [monday.com](https://machinerelations.ai/index/domains/monday.com) | 2 |
| [techradar.com](https://machinerelations.ai/index/domains/techradar.com) | 2 |
| [thedigitalprojectmanager.com](https://machinerelations.ai/index/domains/thedigitalprojectmanager.com) | 2 |

Freshdesk's own site ([freshdesk.com](https://machinerelations.ai/index/domains/freshdesk.com)) was cited in 0 of 13 (0.0%).

Across every answer run in the Machine Relations Index, not only the answers that named Freshdesk, freshdesk.com was cited in 7 of 30,766 (0.02%), by 1 of the 6 engines it observes. The Index is still collecting evidence on freshdesk.com before it grades or ranks it.

Across every Enterprise Software buyer question, not only the answers that named Freshdesk, the Machine Relations Index ranks [which sources AI engines cite for Enterprise Software questions](https://machinerelations.ai/index/categories/enterprise-software).

## All categories

| Category | Named | Answers | Rate |
| --- | ---: | ---: | ---: |
| [Enterprise Software](https://machinerelations.ai/index/categories/enterprise-software) | 8 | 1,751 | 0.5% |
| [Martech & Advertising](https://machinerelations.ai/index/categories/martech-advertising) | 2 | 1,054 | 0.2% |
| PR & Earned Media | 2 | 287 | 0.7% |
| [Sales, GTM & CRM](https://machinerelations.ai/index/categories/sales-gtm-crm) | 1 | 357 | 0.3% |

## How this is measured

Names are matched case-sensitively from each brand's own homepage title, in answers stored by the Machine Relations Index. Only derived counts are published here; no answer text is. A brand appears only once it has been named in at least 10 answers on 7 separate days. A name match counts a mention. It does not count a recommendation, and it does not measure sentiment. Categories are the Index's buyer-question categories. Source: [Machine Relations Index](https://machinerelations.ai/machine-relations-index).

## FAQ

### Does ChatGPT recommend Freshdesk?

ChatGPT named Freshdesk in 2 of 395 answers (0.5%) to buyer questions about Enterprise Software between May 10, 2026 and October 24, 2026. This record counts a name, not a recommendation: it does not judge whether the answer endorsed Freshdesk.

### Which sources do AI engines cite when they mention Freshdesk?

The domains cited most often in answers that named Freshdesk were g2.com (4 answers), zendesk.com (4 answers) and alloysoftware.com (3 answers).

### Which AI engine names Freshdesk most often?

Claude, at 0.8%: it named Freshdesk in 3 of 400 answers to buyer questions about Enterprise Software.

## Machine-readable related links

- Primary concept: [AI brand visibility](https://paralabs.ai/brands)
- Related brand: [How AI answer engines name Zendesk](https://paralabs.ai/brands/zendesk)
- Related brand: [How AI answer engines name Salesforce](https://paralabs.ai/brands/salesforce)
- Related brand: [How AI answer engines name HubSpot](https://paralabs.ai/brands/hubspot)
- Source data: [Machine Relations Index](https://machinerelations.ai/machine-relations-index)
- Research index: [Para Labs brand index](https://paralabs.ai/brands)
- Machine manifest: [Para Labs machine manifest](https://paralabs.ai/machine-manifest.json)