How AI answer engines name Zendesk
Data through October 10, 2026
Across 1,395 answers ChatGPT, Claude, Gemini, Perplexity and Google's AI surfaces gave to buyer questions about Enterprise Software between May 10, 2026 and October 10, 2026, Zendesk was named in 60 (4.3%).
By engine
Answers each engine gave to buyer questions in the 6 categories where Zendesk was named at least 3 times, and how many of them named Zendesk.
| Engine | Named | Answers | Rate |
|---|---|---|---|
| ChatGPT | 10 | 1,223 | 0.8% |
| Claude | 10 | 1,233 | 0.8% |
| Gemini | 65 | 1,231 | 5.3% |
| Perplexity | 14 | 1,202 | 1.2% |
| Google AI Mode | 6 | 367 | 1.6% |
| Google AI Overviews | 1 | 137 | 0.7% |
By question type
The same answers, split by the shape of the buyer question.
| Question type | Named | Answers | Rate |
|---|---|---|---|
| Best-of | 36 | 650 | 5.5% |
| Ranked list | 20 | 577 | 3.5% |
| Head-to-head | 7 | 554 | 1.3% |
| Is it worth it | 3 | 627 | 0.5% |
| How to choose | 1 | 623 | 0.2% |
| Problem first | 21 | 604 | 3.5% |
| News | 18 | 1,758 | 1.0% |
Named first
When an answer named Zendesk alongside another brand in this record, it was named first in 9 of 81 (11.1%).
Named alongside
- Salesforce: named together in 57 answers
- HubSpot: named together in 42 answers
- Stripe: named together in 30 answers
- Databricks: named together in 15 answers
- Hightouch: named together in 12 answers
- Agility PR Solutions: named together in 9 answers
- Meltwater: named together in 9 answers
- BigID: named together in 8 answers
Sources the engines cited when they named Zendesk
Domains cited in answers that named Zendesk, by the number of those answers that cited them.
| Domain | Answers |
|---|---|
| gartner.com | 12 |
| guideflow.com | 12 |
| techradar.com | 11 |
| xurrent.com | 11 |
| g2.com | 9 |
| invgate.com | 9 |
| monday.com | 9 |
| teamdynamix.com | 9 |
| agilitypr.com | 8 |
| reddit.com | 8 |
Zendesk's own site (zendesk.com) was cited in 17 of 111 (15.3%).
All categories
| Category | Named | Answers | Rate |
|---|---|---|---|
| Enterprise Software | 60 | 1,395 | 4.3% |
| AI Security & Privacy | 22 | 974 | 2.3% |
| PR & Earned Media | 10 | 287 | 3.5% |
| Martech & Advertising | 7 | 622 | 1.1% |
| Fintech | 4 | 1,407 | 0.3% |
| iGaming & Betting | 3 | 708 | 0.4% |
| AI Infrastructure | 2 | 959 | 0.2% |
| AI Visibility & GEO | 1 | 960 | 0.1% |
| Enterprise AI | 1 | 501 | 0.2% |
| HR & Talent | 1 | 1,221 | 0.1% |
How this is measured
Names are matched case-sensitively from each brand's own homepage title, in answers stored by the Machine Relations Index. Only derived counts are published here; no answer text is.
A brand appears only once it has been named in at least 10 answers on 7 separate days.
A name match counts a mention. It does not count a recommendation, and it does not measure sentiment.
Categories are the Index's buyer-question categories.
Source: Machine Relations Index.
FAQ
Does ChatGPT recommend Zendesk?
ChatGPT named Zendesk in 10 of 1,223 answers (0.8%) to buyer questions in the 6 categories where Zendesk was named at least 3 times between May 10, 2026 and October 10, 2026. This record counts a name, not a recommendation: it does not judge whether the answer endorsed Zendesk.
Which sources do AI engines cite when they mention Zendesk?
The domains cited most often in answers that named Zendesk were gartner.com (12 answers), guideflow.com (12 answers) and techradar.com (11 answers).
Which AI engine names Zendesk most often?
Gemini, at 5.3%: it named Zendesk in 65 of 1,231 answers to buyer questions in the 6 categories where Zendesk was named at least 3 times.