How AI answer engines name Freshdesk
Data through October 24, 2026
Across 1,751 answers ChatGPT, Claude, Gemini, Perplexity and Google's AI surfaces gave to buyer questions about Enterprise Software between May 10, 2026 and October 24, 2026, Freshdesk was named in 8 (0.5%).
Last 28 days: named in 7 of 670 answers in its home categories (1.0%), up 1.0 points from the 28 days before.
By engine
Answers each engine gave to buyer questions about Enterprise Software, and how many of them named Freshdesk.
| Engine | Named | Answers | Rate |
|---|---|---|---|
| ChatGPT | 2 | 395 | 0.5% |
| Claude | 3 | 400 | 0.8% |
| Gemini | 2 | 399 | 0.5% |
| Perplexity | 1 | 399 | 0.3% |
| Google AI Mode | 0 | 117 | 0.0% |
| Google AI Overviews | 0 | 41 | 0.0% |
By question type
The same answers, split by the shape of the buyer question.
| Question type | Named | Answers | Rate |
|---|---|---|---|
| Best-of | 5 | 208 | 2.4% |
| Ranked list | 1 | 218 | 0.5% |
| Head-to-head | 1 | 215 | 0.5% |
| Is it worth it | 0 | 212 | 0.0% |
| How to choose | 0 | 207 | 0.0% |
| Problem first | 1 | 213 | 0.5% |
| News | 0 | 478 | 0.0% |
Week by week
Freshdesk was named in at least one answer in 5 of the 18 weeks on record; the latest was the week of October 19, 2026.
Each week's answers to buyer questions about Enterprise Software, Monday to Sunday, newest first, and how many of them named Freshdesk. The questions asked can differ from one week to the next.
| Week of | Named | Answers | Rate |
|---|---|---|---|
| 1 | 177 | 0.6% | |
| 2 | 179 | 1.1% | |
| 2 | 179 | 1.1% | |
| 2 | 167 | 1.2% | |
| 0 | 8 | 0.0% | |
| 0 | 136 | 0.0% | |
| 0 | 136 | 0.0% | |
| 1 | 152 | 0.7% | |
| 0 | 139 | 0.0% | |
| 0 | 36 | 0.0% | |
| 0 | 41 | 0.0% | |
| 0 | 54 | 0.0% | |
| 0 | 44 | 0.0% | |
| 0 | 30 | 0.0% | |
| 0 | 111 | 0.0% | |
| 0 | 111 | 0.0% | |
| 0 | 48 | 0.0% | |
| 0 | 3 | 0.0% |
Named first
When an answer named Freshdesk alongside another brand in this record, it was named first in 4 of 13 (30.8%).
Named alongside
- Zendesk: named together in 12 answers
- Salesforce: named together in 7 answers
- HubSpot: named together in 5 answers
- Databricks: named together in 3 answers
- Stripe: named together in 3 answers
- Agility PR Solutions: named together in 2 answers
- Axios HQ: named together in 2 answers
- Chargebee: named together in 2 answers
Sources the engines cited when they named Freshdesk
Domains cited in answers that named Freshdesk, by the number of those answers that cited them.
| Domain | Answers |
|---|---|
| g2.com | 4 |
| zendesk.com | 4 |
| alloysoftware.com | 3 |
| agilitypr.com | 2 |
| axioshq.com | 2 |
| gartner.com | 2 |
| invgate.com | 2 |
| monday.com | 2 |
| techradar.com | 2 |
| thedigitalprojectmanager.com | 2 |
Freshdesk's own site (freshdesk.com) was cited in 0 of 13 (0.0%).
Across every answer run in the Machine Relations Index, not only the answers that named Freshdesk, freshdesk.com was cited in 7 of 30,766 (0.02%), by 1 of the 6 engines it observes. The Index is still collecting evidence on freshdesk.com before it grades or ranks it.
Across every Enterprise Software buyer question, not only the answers that named Freshdesk, the Machine Relations Index ranks which sources AI engines cite for Enterprise Software questions.
All categories
| Category | Named | Answers | Rate |
|---|---|---|---|
| Enterprise Software | 8 | 1,751 | 0.5% |
| Martech & Advertising | 2 | 1,054 | 0.2% |
| PR & Earned Media | 2 | 287 | 0.7% |
| Sales, GTM & CRM | 1 | 357 | 0.3% |
How this is measured
Names are matched case-sensitively from each brand's own homepage title, in answers stored by the Machine Relations Index. Only derived counts are published here; no answer text is.
A brand appears only once it has been named in at least 10 answers on 7 separate days.
A name match counts a mention. It does not count a recommendation, and it does not measure sentiment.
Categories are the Index's buyer-question categories.
Source: Machine Relations Index.
FAQ
Does ChatGPT recommend Freshdesk?
ChatGPT named Freshdesk in 2 of 395 answers (0.5%) to buyer questions about Enterprise Software between May 10, 2026 and October 24, 2026. This record counts a name, not a recommendation: it does not judge whether the answer endorsed Freshdesk.
Which sources do AI engines cite when they mention Freshdesk?
The domains cited most often in answers that named Freshdesk were g2.com (4 answers), zendesk.com (4 answers) and alloysoftware.com (3 answers).
Which AI engine names Freshdesk most often?
Claude, at 0.8%: it named Freshdesk in 3 of 400 answers to buyer questions about Enterprise Software.