How AI answer engines name TOPdesk
Data through October 26, 2026
Across 1,751 answers ChatGPT, Claude, Gemini, Perplexity and Google's AI surfaces gave to buyer questions about Enterprise Software between May 10, 2026 and October 26, 2026, TOPdesk was named in 12 (0.7%).
Last 28 days: named in 3 of 478 answers in its home categories (0.6%), up 0.6 points from the 28 days before.
By engine
Answers each engine gave to buyer questions about Enterprise Software, and how many of them named TOPdesk.
| Engine | Named | Answers | Rate |
|---|---|---|---|
| ChatGPT | 2 | 395 | 0.5% |
| Claude | 2 | 400 | 0.5% |
| Gemini | 0 | 399 | 0.0% |
| Perplexity | 8 | 399 | 2.0% |
| Google AI Mode | 0 | 117 | 0.0% |
| Google AI Overviews | 0 | 41 | 0.0% |
By question type
The same answers, split by the shape of the buyer question.
| Question type | Named | Answers | Rate |
|---|---|---|---|
| Best-of | 9 | 208 | 4.3% |
| Ranked list | 3 | 218 | 1.4% |
| Head-to-head | 0 | 215 | 0.0% |
| Is it worth it | 0 | 212 | 0.0% |
| How to choose | 0 | 207 | 0.0% |
| Problem first | 0 | 213 | 0.0% |
| News | 0 | 478 | 0.0% |
Week by week
TOPdesk was named in at least one answer in 6 of the 18 weeks on record; the latest was the week of October 19, 2026.
Each week's answers to buyer questions about Enterprise Software, Monday to Sunday, newest first, and how many of them named TOPdesk. The questions asked can differ from one week to the next.
| Week of | Named | Answers | Rate |
|---|---|---|---|
| 2 | 177 | 1.1% | |
| 0 | 179 | 0.0% | |
| 2 | 179 | 1.1% | |
| 3 | 167 | 1.8% | |
| 0 | 8 | 0.0% | |
| 0 | 136 | 0.0% | |
| 2 | 136 | 1.5% | |
| 2 | 152 | 1.3% | |
| 1 | 139 | 0.7% | |
| 0 | 36 | 0.0% | |
| 0 | 41 | 0.0% | |
| 0 | 54 | 0.0% | |
| 0 | 44 | 0.0% | |
| 0 | 30 | 0.0% | |
| 0 | 111 | 0.0% | |
| 0 | 111 | 0.0% | |
| 0 | 48 | 0.0% | |
| 0 | 3 | 0.0% |
Named first
When an answer named TOPdesk alongside another brand in this record, it was named first in 3 of 12 (25.0%).
Named alongside
- Zendesk: named together in 7 answers
- SolarWinds: named together in 4 answers
- Ivanti: named together in 3 answers
- Salesforce: named together in 2 answers
- SysAid: named together in 1 answers
- Zoom: named together in 1 answers
Sources the engines cited when they named TOPdesk
Domains cited in answers that named TOPdesk, by the number of those answers that cited them.
| Domain | Answers |
|---|---|
| invgate.com | 10 |
| teamdynamix.com | 7 |
| xurrent.com | 7 |
| freshworks.com | 6 |
| guideflow.com | 6 |
| sysaid.com | 6 |
| atomicwork.com | 5 |
| deskday.com | 5 |
| salesforce.com | 5 |
| zendesk.com | 5 |
TOPdesk's own site (topdesk.com) was cited in 0 of 12 (0.0%).
Across every answer run in the Machine Relations Index, not only the answers that named TOPdesk, topdesk.com was cited in 5 of 31,629 (0.02%), by 2 of the 6 engines it observes. The Index is still collecting evidence on topdesk.com before it grades or ranks it.
Across every Enterprise Software buyer question, not only the answers that named TOPdesk, the Machine Relations Index ranks which sources AI engines cite for Enterprise Software questions.
How this is measured
Names are matched case-sensitively from each brand's own homepage title, in answers stored by the Machine Relations Index. Only derived counts are published here; no answer text is.
A brand appears only once it has been named in at least 10 answers on 7 separate days.
A name match counts a mention. It does not count a recommendation, and it does not measure sentiment.
Categories are the Index's buyer-question categories.
Source: Machine Relations Index.
FAQ
Does ChatGPT recommend TOPdesk?
ChatGPT named TOPdesk in 2 of 395 answers (0.5%) to buyer questions about Enterprise Software between May 10, 2026 and October 26, 2026. This record counts a name, not a recommendation: it does not judge whether the answer endorsed TOPdesk.
Which sources do AI engines cite when they mention TOPdesk?
The domains cited most often in answers that named TOPdesk were invgate.com (10 answers), teamdynamix.com (7 answers) and xurrent.com (7 answers).
Which AI engine names TOPdesk most often?
Perplexity, at 2.0%: it named TOPdesk in 8 of 399 answers to buyer questions about Enterprise Software.